🎀 Shipping Policy

Effective Date: October 12, 2025 ・ Site: https://gl.mysterybunnypop.com

Thank you for shopping with Mystery Bunny Pop 🐰💖
This page outlines our policy for order processing, shipping, and delivery.

1) Order Processing Time

Orders are typically processed and shipped within 3–7 business days after payment confirmation (excluding weekends and holidays).
During high-demand periods, processing may take longer. We will notify you by email if delays occur.

2) Shipping Destinations

We currently ship to Japan, Hong Kong, Mainland China, the United States, and selected other countries/regions. Availability may vary depending on postal conditions and local regulations.

3) Shipping Fees & Methods

Shipping fees are automatically calculated at checkout based on destination and parcel weight.
We work with trusted logistics partners to ensure safe and reliable delivery.
If a free-shipping campaign is active, it will be clearly stated on the product page or checkout screen.

4) Estimated Delivery Time

Japan & Hong Kong: Approximately 5–12 business days after shipment.
Other countries: Approximately 10–25 business days after shipment.

* Delivery time may vary due to customs clearance, weather, or international logistics conditions.

5) Tracking Information

Tracking numbers will be sent by email after shipment. Please note that tracking information may take 2–5 business days to appear in the system.

6) Customs Duties & Taxes

All customs duties and import taxes for international shipments are covered by our store. You will not be charged any additional fees.

7) Shipping Delays or Lost Packages

If your order is delayed or lost in transit, please contact us within 30 days of the expected delivery date.
We will coordinate with the shipping carrier to locate or resolve the issue.
We are not responsible for losses caused by incorrect or incomplete shipping addresses provided by the customer.

8) Damaged, Missing, or Defective Items

Please check your order immediately upon arrival.
If an item is damaged, missing, or defective, contact us within 7 days with photos of the issue.
Depending on the situation, we may offer a replacement, refund, or store credit.

9) Policy Updates

This Shipping Policy may be updated periodically. Continued use of our services after an update means you agree to the revised policy.

10) Governing Law

Law of HK This Policy is governed by the Law of the Hong Kong Special Administrative Region (SAR). In case of disputes, the courts of Hong Kong shall have exclusive jurisdiction.